🔹 1. Problem Identified
“Something isn’t right”
- Cracking, movement, moisture, or damage
- Builder says “normal” or “within tolerance”
- Repairs attempted but issues persist
- Insurance questions or denial
👉 Uncertainty. Confusion. No clear answers.
🔹 2. Evaluation & Intake
Understanding What You’re Seeing
- Initial consultation
- Review of symptoms and history
- Early assessment of potential causes
- Identify whether issue is construction-related
👉 Is this real? How serious is it? What’s next?
🔹 3. Investigation & Forensics
What’s Actually Happening
- Site inspection (as needed)
- Construction forensics analysis
- Review of plans, construction, and conditions
- Identification of defects and failures
- Root cause analysis
👉 Move from opinion → evidence
🔹 4. Documentation & Findings
Clear, Defensible Understanding
- Organized findings
- Photo documentation
- Construction analysis
- Clear explanation of conditions and causes
👉 Now the problem is defined—not debated
🔹 5. Case Structuring
Turning Findings Into a Usable Case
- Timeline development
- Cause-and-effect modeling
- Pattern identification
- Organization of builder / warranty history
- Alignment with expert input
👉 This is where issues become a case
🔹 6. Demonstratives & Support
Making the Case Easy to Understand
- Visual timelines
- System failure diagrams
- Defect progression charts
- Case narrative structure
👉 Clarity drives credibility
🔹 7. Resolution Path
Where This Goes
- Builder negotiation
- Warranty resolution
- Insurance claim
- Mediation or arbitration
- Litigation support
👉 From confusion → clarity → resolution
